Contact
Write to us. A person reads it.
Pick the address that matches what you need — it reaches the right desk faster than a general enquiry does. We acknowledge everything within 24 hours.
Support
Your account, your profile, verification, plans and anything that is not working. Include your registered mobile number and, if it helps, your Profile ID.
support@marriageproposal.inPayments & refunds
Money debited but nothing activated, a duplicate payment, or a GST invoice. Include your registered mobile number and the payment reference from your bank, UPI app or card statement.
support@marriageproposal.inWhat is and is not refundable is set out in the Refund Policy.
Report a profile or message
A fake profile, a demand for money, abuse, or a photograph that should not be there. Include the Profile ID and a screenshot if you have one. Acted on within 24 hours where the content is sexual, nude or impersonating someone.
info@marriageproposal.inBlocking is immediate and silent — do that first, from the member’s profile. See the Safety Guidelines.
Your personal data
Access, correction, erasure or nomination under the DPDP Act, 2023. Write from your registered email address. Most of it you can do yourself in Profile → Edit and Profile → Account.
privacy@marriageproposal.inThe full list of your rights is in the Privacy Policy.
Grievance Officer
Appointed under Rule 3(2) of the IT Rules, 2021 and section 13 of the Digital Personal Data Protection Act, 2023. If something has gone wrong — content, conduct, a payment, or how we have handled your data — and support has not resolved it, this is the escalation.
- Name:
- Biju Joseph
- Email:
- info@marriageproposal.in
- Address:
- Elanjimattom Road, Amaravathy PO Kumily, Kerala 685509
- Acknowledgement:
- within 24 hours
- Resolution:
- within 15 days
If you are still not satisfied
- Content decisions can be appealed to the Grievance Appellate Committee under Rule 3A of the IT Rules, 2021, within 30 days of our decision.
- As a consumer you may approach the consumer commissions under the Consumer Protection Act, 2019, including through the e-Daakhil portal, or the National Consumer Helpline on 1915.
- Data-protection complaints can go to the Data Protection Board of India constituted under the DPDP Act, 2023.
- If money has been taken from you or you believe you are in danger, contact the police — cybercrime can be reported at cybercrime.gov.in or on the national helpline 1930.