Last updated 6 August 2026

Refunds & cancellation

What you are paying for, what happens when you cancel, and the cases in which money comes back. These are clauses 6 and 7 of our Terms of Use, reproduced in full.

Is the registration fee refundable?

Registered, no profile opened — yes
Full refund of the registration fee within 7 days of paying, back to the payment method you used. We do not deduct payment-gateway charges.
Opened even one profile — no
Opening a profile spends a profile view, which is the thing the registration fee buys. Once that has happened the fee has been availed and is not refundable.

Write to us before deleting your account — deletion removes the record of which profiles you opened, which is what we check the claim against. Clause 7 below is the operative wording.

These Terms govern your use of the marriageproposal.in mobile app and website (the "Service"), operated by Benagon Technologies Private Limited (marriageproposal.in) ("we", "us"). Please read them before you create a profile.

6. Paid services, credits and contact unlocks

Some features are paid. The price, what it includes and its validity are shown to you in the app before you pay, in Indian Rupees and inclusive of applicable taxes unless stated otherwise. That checkout screen is the authoritative statement of price; these Terms describe only how the paid features work.

  • Registration: a one-time fee that activates your account for a fixed period and includes an allotment of profile views (contact unlocks).
  • Monthly access: keeps your account active after the first period. It does not add new profile views.
  • Extra profiles: additional contact unlocks, bought in the quantity you choose.
  • Call wallet: in-app audio and video calls are billed per minute from a prepaid wallet balance, at the rate shown before the call starts.
  • ID verification and assurance checks: one-time paid checks carried out by third-party partners.

Unlocking a member's contact details requires an active plan, an available profile view, and that member's consent to share their details. If your plan lapses, contacts you have already unlocked are withheld until you renew; on renewal they are restored without any further charge.

Payments are processed by a payment gateway registered in India. We do not receive or store your card, UPI or net-banking credentials. We currently do not enable automatic renewal — each renewal is a payment you authorise. A GST invoice is available on request at support@marriageproposal.in.

7. Cancellation and refunds

You may stop using the Service and delete your account at any time from Profile → Account. Deleting your account ends your plan; the remaining validity and any unused profile views lapse.

Because paid features are digital and are made available immediately, fees already paid are non-refundable once the service has been availed — for example once a profile view has been used or a call has been billed. This does not affect your rights under the Consumer Protection Act, 2019.

Registration is the one exception. If you have registered but have not opened a single profile — no profile view used, no member's contact details unlocked — you may ask for a full refund of the registration fee within 7 days of paying it. We return the whole amount to the original payment method and do not deduct payment-gateway charges. Once you have opened even one profile the registration fee has been availed, and it is no longer refundable.

Ask us before you delete your account. Deleting it removes the record of which profiles you opened, which is what we check a registration refund claim against.

  • If money is debited but the plan, credits or wallet balance is not activated, write to us and we will either activate it or refund the amount to the original payment method, ordinarily within 7 to 10 working days of confirming the failure with the gateway.
  • Duplicate payments for the same purchase are refunded in full.
  • If we suspend or terminate your account for breach of these Terms, unused fees are not refunded.
  • If we permanently withdraw a paid feature you have already paid for, we will refund the unused portion on a pro-rata basis.

Refund requests should be sent to support@marriageproposal.in with your registered mobile number and the payment reference.

Requesting a refund

Write to us with your registered mobile number and the payment reference from your bank, UPI app or card statement. We acknowledge within 24 hours and resolve within 15 days.

support@marriageproposal.in

Not satisfied with the outcome? Escalate to our Grievance Officer, or approach the consumer commissions under the Consumer Protection Act, 2019 — including the e-Daakhil portal or the National Consumer Helpline on 1915.

Read the full Terms of Use for everything else, including how paid features work.